Shipping policy

At Mr. Waggy, we deliver pet products to pet parents across Pakistan. This policy explains how we process, ship and deliver your order.

1. Delivery Areas

We deliver to all cities and areas across Pakistan through reliable courier partners.

2. Order Confirmation

To keep your order accurate and secure, our team may contact you by phone call or WhatsApp to verify your order details before dispatch. Please keep your phone reachable after placing an order.

3. Order Processing

Confirmed orders are dispatched on the same day. Orders are not dispatched on Sundays and public holidays. Orders placed or confirmed on these days are dispatched on the next working day.

4. Delivery Time

• Lahore: Same day delivery (order before 7 PM)
  
• All other cities and areas: 3 to 5 working days

Delivery times are estimates and may vary due to weather, public holidays, or courier delays beyond our control.

5. Shipping Charges

Charges are based on the weight of your order and are calculated automatically at checkout before you pay.

There is no extra charge for Cash on Delivery (COD).

6. Payment Methods

We accept all payment methods available at checkout, including Cash on Delivery.

7. Order Tracking

Once your order is dispatched, we send your tracking details by email and WhatsApp so you can follow your parcel.

8. Changing Your Address or Phone Number

You can change your delivery address or phone number before your order is dispatched. Please contact us as soon as possible after placing your order, as we dispatch the same day. Once the parcel is dispatched, changes cannot be made.

9. Delayed or Lost Parcels

If your parcel is delayed or lost in transit, Mr. Waggy takes responsibility. Please contact us and we will work with the courier to resolve it quickly, including a replacement or refund where applicable.

10. Customer Not Available / Returned Parcels

• If the courier cannot reach you or you are unavailable at the time of delivery, the order may be cancelled and returned to us.
• If you want the order re-sent, the shipping charges must be paid again by the customer.

11. Damaged or Wrong Items

If your parcel arrives damaged or incorrect, please see our Return & Refund Policy. Remember to record an unboxing video and report within 48 hours of delivery.

12. Contact Us

For any shipping questions, reach us at:

• WhatsApp: (+92) 318 0281461
• Email: support@mrwaggy.com
• Contact page: Contact Us