Return & Refund Policy

At Mr. Waggy, we want you and your pet to be happy with every order. If something isn't right, this policy explains how we'll make it right.

1. Return Window

You may request a return within 7 days of receiving your order.

2. Eligibility for Returns

To qualify for a return, the item must be:

• Unused and unopened
• In its original packaging
• Complete with all tags, labels, and accessories attached

3. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened or used pet food and treats
• Used grooming, hygiene, or healthcare products
• Items that show signs of use, washing, or damage caused after delivery
• Products without original packaging or tags

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item:

• Report it to us within 48 hours of delivery.
• Unboxing video required: Please record a continuous video while opening the parcel. This is our policy and is required as proof for all damage or wrong-item claims.
• Send the unboxing video along with clear photos of the item and the packaging.
• Claims without an unboxing video may not be accepted.

If the mistake is on our side (wrong, damaged, or defective item), Mr. Waggy will bear all shipping costs for the return, replacement, or refund.

5. How to Request a Return

Contact us through any of the following:

• Website Form: Submit a return request
• WhatsApp: (+92) 318 0281461
• Email: support@mrwaggy.com

Please include your order number, the reason for return, and your photos/video where required. Our team will review your request and confirm the next steps.

6. Refund Options

Once your return is approved, you may choose one of the following:

• Refund to your original payment method
• Refund via bank transfer
• Store credit for future purchases
• Exchange for another item

7. Refund Timeline

Approved refunds are processed within 3 to 5 business days.

8. Exchanges

• Exchanges are available for eligible items.
• The product must be returned in the same condition in which it was received, with proof of that condition.
• If the exchange is due to our error, we cover the shipping. If you are exchanging because you changed your mind, shipping costs are your responsibility.

9. Shipping Costs

• Our mistake (wrong, damaged, or defective item): Mr. Waggy pays the return shipping.
• Change of mind: The customer pays the return shipping.
• Original delivery charges are non-refundable.

10. Cash on Delivery (COD) Orders

The same return and refund rules apply to all COD orders. There are no separate conditions.

11. Policy Updates

Mr. Waggy may update this policy from time to time. The version on our website at the time of your order applies.