Privacy policy

Effective date: 26 October 2026

Mr. Waggy ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit www.mrwaggy.com or place an order, how we use it, and the choices you have.

1. Information We Collect

Information you give us:

• Name, phone number, email address, and delivery address
• Order details and order history
• Messages you send us by WhatsApp, email, or our forms
• Photos or videos you send us, such as unboxing videos for damage claims
• Reviews or feedback you submit

Information collected automatically:

• Device and browser type, IP address, and approximate location
• Pages you visit, products you view, and how you use our website
• Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

• Process, confirm, ship, and deliver your orders
• Contact you about your order by phone, WhatsApp, or email
• Handle returns, exchanges, refunds, and customer support
• Improve our website, products, and services
• Send you offers and updates, where you have agreed to receive them
• Prevent fraud and keep our store secure
• Meet legal and accounting requirements

3. Payments

Payments are processed by secure third-party payment providers. We do not store your card or banking details on our servers. For Cash on Delivery orders, we only keep the order and delivery details needed to fulfil your order.

4. Sharing Your Information

We do not sell your personal information. We share it only with:

• Courier and delivery partners, to deliver your order
• Payment providers, to process your payment
• Our store platform (Shopify), which hosts our website and processes orders
• Marketing and analytics tools we may use, such as Google Analytics or Meta (Facebook) Pixel, to understand how visitors use our site and to show relevant ads
• Authorities, where required by law

These partners may only use your information to provide their services to us.

5. Marketing Messages

If you subscribe to our newsletter or agree to receive offers, we may send promotional emails or WhatsApp messages. You can opt out at any time by clicking "unsubscribe" in our emails or by messaging us on WhatsApp or email. Opting out of marketing will not affect order-related messages.

6. Cookies

We use cookies to keep your cart working, remember your preferences, and understand website traffic. You can turn cookies off in your browser settings, but some parts of the website may not work properly without them.

7. Photos and Videos

Photos and videos you send for damage or wrong-item claims are used only to review your claim, resolve it with our courier partners, and improve our packaging and service. We do not publish them without your permission.

8. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no online system is completely secure, so we cannot guarantee absolute security.

9. Data Storage and Transfers

Our website is hosted on Shopify, so your information may be stored or processed on servers outside Pakistan. We choose trusted partners and take reasonable steps to protect your information wherever it is handled.

10. Data Retention

We keep your information only as long as needed to fulfil orders, provide support, and meet legal, tax, and accounting requirements.

11. Your Rights

You may contact us at any time to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to legal and order-record requirements
• Opt out of marketing messages

Email us at support@mrwaggy.com and we will respond as soon as possible.

12. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

13. Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.

14. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with its effective date.

15. Contact Us

• Email: support@mrwaggy.com
• WhatsApp: (+92) 318 0281461
• Contact page: Contact Us